Refund Policy

Last Updated: January 17, 2026

Our Commitment

At Haven, we want you to be satisfied with our service. This Refund Policy outlines the circumstances under which refunds may be issued.

14-Day Money-Back Guarantee

New Customers

  • First-time subscribers are eligible for a full refund within 14 days of initial subscription
  • To request a refund, contact support@havenhub.health within 14 days
  • Refund will be processed within 5-7 business days

Eligibility Requirements

  • Valid for first-time subscribers only
  • Account must not have violated our Terms of Service
  • Applies only to the initial subscription payment

Subscription Renewals

Renewal Refunds

  • Subscription renewals are non-refundable
  • You may cancel at any time to prevent future charges
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds for unused portions of the billing period

Service Outages

Extended Downtime

  • If our platform experiences unscheduled downtime exceeding 24 consecutive hours, you may request a pro-rated refund for that billing period
  • Scheduled maintenance does not qualify for refunds
  • Contact support with details of the outage

Processing Refunds

Timeline

  • Refund requests are reviewed within 2 business days
  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method

Process

  1. Email support@havenhub.health with your refund request
  2. Include your account email and reason for refund
  3. Our team will review and respond within 2 business days

Non-Refundable Items

The following are not eligible for refunds:

  • Fees for completed promotional services
  • Add-on features or one-time purchases
  • Accounts terminated for Terms of Service violations
  • Subscriptions older than 14 days (except for extended outages)

Cancellation vs. Refund

Cancellation

  • You may cancel your subscription at any time
  • Access continues until the end of the paid billing period
  • No refund provided for remaining time (except for new customers within 14 days)

Account Closure

  • If you close your account, no refund will be issued unless within the 14-day guarantee period

Exceptions

We may, at our sole discretion, provide refunds outside these guidelines on a case-by-case basis. Such exceptions do not set precedent for future refunds.

Changes to This Policy

We reserve the right to modify this Refund Policy. Changes will be effective immediately upon posting on our website.

Contact Us

For refund requests or questions:

  • Email: support@havenhub.health
  • Response time: Within 2 business days
  • Address: Upstart Labs LLC, 2501 Chatham Rd #6270, Springfield, IL, 62704