Privacy Policy

How we collect, use, and protect your information

1. Introduction

We respect your privacy. This Privacy Policy explains how Haven ("we," "our," or "us") collects, uses, and protects your information when you use our event discovery and management platform.

2. Information We Collect

We collect the following types of information:

Organization Information: Organization name, contact person, email address, phone number, and number of health center locations.

Event Information: Event details, descriptions, dates, locations, and images that you post on the platform.

Usage Data: Information about how you use Haven, including pages visited, features used, and time spent on the platform (non-personally identifiable).

Communications: Email correspondence, support tickets, and feedback you provide to us.

3. How We Use Your Information

We use the information we collect to:

- Provide and maintain the Haven platform
- Create and manage your organization's account
- Display your events to community members
- Send event notifications and platform updates
- Provide customer support and respond to inquiries
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations

4. Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following circumstances:

Service Providers: We share information with trusted service providers who help us operate Haven (e.g., hosting, email delivery, analytics). These providers are contractually obligated to protect your information.

Legal Requirements: We may disclose information when required by law, court order, or government regulation.

Business Transfers: If Haven is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you cancel your account, we will delete your information within 90 days, except where we're required to retain it by law.

7. Your Rights

You have the right to:

- Access the personal information we hold about you
- Update or correct your information at any time
- Request deletion of your account and data
- Opt out of marketing communications
- Export your data

To exercise these rights, contact us at hello@havenhealth.com

8. Cookies and Tracking

Haven uses cookies and similar technologies to improve user experience, analyze platform usage, and remember your preferences. You can control cookie settings through your browser.

9. Children's Privacy

Haven is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use of Haven after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: hello@havenhealth.com
Address: [Your business address - add when you have one]

Last Updated: November 2025